The problems we are all facing just now, in business and on a personal level, are unprecedented in our time. We want all of our customers and the wider business community to know that we’re here to help.
Some customers have been in touch recently and have apologised for troubling us. We know many financial services businesses are telling people not to contact them unless it’s an emergency as they’re very busy. We’re busy too, but we’ll never be so busy that we can’t speak to our customers. You’re the reason for our business not an interruption to it.
COVID-19 has changed everything very quickly. We are following all the relevant guidance regarding the safety and wellbeing of our staff and have temporarily closed our office. All our staff are working from home with full access to our usual IT systems.
E-mail addresses and mobile telephone contact details are all operating as normal. Telephone calls to our general switchboard number will go to voicemail and will be electronically re-routed to the correct staff member for an immediate call back.
Your usual Blue Rock contact will be in touch with you as soon as they can but please don’t hesitate to call us with any questions or issues in the meantime.
We know you are dealing with the difficulties and challenges of this epidemic just the same as we are. If we can help on the insurance side or in any other way, we’re here for you.
Thanks for your business. Please stay safe and healthy.
Clients experiencing financial difficulties
On the 18th May 2020, the Financial Conduct Authority introduced new measures for insurance and premium finance firms to help clients in financial difficulty. Should you be experiencing financial hardship, or if things change at work or home, we may be able to help by:
- Re-assessing your demands & needs
- Reviewing levels of cover
- Adding or removing optional covers such as legal expenses
- Adding or removing people on your policy
Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:
- The possibility of deferring payments (refer to FAQ’s)
- Reduced repayments, or rescheduled term
- Waiving missed or late payment fees
- Amending your repayment date without any cost
- Reducing interest payments
It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.
FAQ’s on Payment Deferrals
Q – What is a payment deferral?
A – A payment deferral is an arrangement under which a firm permits a customer that pays their insurance premium in instalments to make no payments for a specified period
Q – How do I apply for a payment deferral?
A – You should contact your insurer or finance provider direct
Q – If I am granted payment deferral, will I be classed as being in arrears on my payments?
A – No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period
Q – How long can I defer payments?
A – One to three months however, the provider can grant a longer extension should they wish
Q – Will I have to pay a fee?
A – The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral