Maureen Poole.

What is your role?
Heading up the broking and administration team.

How long have you been with the firm?
I joined the company in October 2016.

What was your background before that?
I started my career as an office junior for a local insurance broker where I have spent most of my working life. In my time there, I had various roles which included working in Personal and Commercial Lines divisions, moving on to the training department and latterly working in the Compliance department.

What are your special skills?
Good rapport, Customer Service, patience and understanding, knowledge and a sense of humour which always helps you through the day.

What do you get up to outside of work?
I love my holidays in the sun. I also enjoy going to the theatre, Wicked was amazing.
When I am being good I like walking, swimming and cycling and of course socialising with family and friends, nothing better than a good chat.

What is your guilty pleasure?
Hard to choose as I have a few, so from this I would have to say listening to Barry White, closely followed by curled up on the sofa watching a rom-com with the duvet, snacks and a ‘wee juice’.

What is your favourite quote?

“A smile is the same in all languages”